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Solar Storm Parts Policies

Dulaney Drafting And Design / SolarStormParts.com

Please read our complete Terms of Service here before ordering.

No Warranties on new lamps.
Any issues need to be reported with in 5 day of receiving for coverage.
We do not cover return shipping costs or packing supplies.

Tanning Bed Tracking Information, Shipping, and Return Policies

When you order our products over the phone or online, you are accepting all of the terms and conditions of our Shipping & Return policies.

We Contract with the Courier for Curbside Delivery ONLY.

Delivery address must be tractor-trailer accessible.

The freight company will not move the product (s) to your desired location.

Please remove all packing materials from the shipment and inspect the delivery for damage while the freight carrier is there. Do not use sharp blades to remove packing materials. Note any damages or missing items on the delivery receipt. If no damage is noted on the delivery receipt, then the delivery will be considered "clear" and the transaction will be considered complete.

The freight company will contact you to schedule a delivery appointment.

Because the items are so large, you will need 2 to 6 people to help at the time of delivery to get the merchandise off the truck.

Receiving Freight: Clear Delivery

1. Stay in contact with your sales representative to find out when your items are shipping, the name of the courier, the tracking number, and an approximate delivery date.

2. When the shipment is delivered, inspect it immediately for obvious signs of damage.

3. Compare the number of shipping units received to the number listed on the delivery receipt.

4. Sign the delivery receipt.

If condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy as proof of delivery.

A signed delivery receipt without exceptions noted on the delivery receipt is called a "clear delivery." Clear delivery means that there were no shortages and no visible damage at the time of delivery.

If your shipment is damaged or there are missing items upon delivery, please note the damaged or missing items on the delivery receipt and notify your sales representative immediately.

Upon Delivery of your Tanning Bed, there will be 2 large boxes. Carefully inspect the each box for signs of damage. Open both boxes and inspect for any visible damage. If only one box is damaged please accept delivery of the undamaged box and refuse delivery of the damaged box only. Note the delivery receipt with acceptance of partial shipment and refusal of the damaged item. Please call your sales representative so a replacement can be shipped to you.

Parts for damages noted on the freight bill will be shipped to you at no charge. If you accepted delivery of a damaged item but did not note the damage on the delivery receipt you will be responsible for the cost of the parts and the applicable shipping charges.

We recommend that you purchase shipping insurance at a nominal cost for coverage of concealed freight damage. Shipping insurance covers hidden damage that occurred during shipping that was not visible at the time of delivery.

Shipping insurance covers the replacement of damaged parts and applicable shipping charges only, not the entire item. If you do not to purchase shipping insurance at the time of you place your order, you will be responsible for all costs of repair including applicable shipping charges. Shipping insurance cannot be purchased after the item has been delivered.

Any items missing from your shipment must be reported within (5) calendar days of delivery.

Since our items are custom made, if you wish to cancel your order, you must email us within 24 hours of the purchase that you are cancelling the order. It’s also a good idea to contact your sales representative to confirm the cancellation has been received.

If you choose to cancel your order after 24 hours, you will be charged 30% of the total purchase price to cover costs incurred on your behalf.

If you choose to cancel your order after the item has shipped, you will be responsible for shipping charges of $1,000 plus 30% of the total invoice to cover costs incurred on your behalf.

Since the items we sell are custom made and because we do not sell items that are previously owned, we cannot offer returns or refunds on purchases once you accept delivery of your purchase.

No returns on lamps, acrylics, or tanning beds. 30% Restocking FEE on all returns in resellable condition.

Dulaney Drafting And Design / Solar Storm Parts.com

Tanning Bed Replacement Parts Information, Shipping, and Return Policies

All parts orders are processed within 3 business days. At that time, you will be emailed a receipt and tracking information. The electrical parts on all orders are pre- tested for full functionality and then placed into an electrostatic bag before shipment. Like any electrical components, they are susceptible to static electricity - so it is vital that the installer wears a ground strap when handling the components and ensures that the components are installed into a bed that is free from open and/or short circuits. Short circuits can occur in the wiring and/or lamp sockets, and open circuits can develop in the lamps. It is also critical that the installer is qualified and reads and follows any related technical/installation documentation on the parts according to OEM specifications. Many components were not originally designed with open or short-circuit protection and are susceptible to voltage swings. For these reasons, the replacement electrical components are guaranteed working but there is no warranty.

If the installer needs any technical advice before installation, please call 630-400-1121 or email info@esbservice.com

In the event that a part is to be returned, shipping is at the customer’s expense, and it will be subject to a 30% restocking fee, refundable upon Dulaney Drafting And Design’s receipt of the part - still in new condition.

No Order Cancellations / No Order Changes After Order Confirmation Is Sent.

No returns on lamps, acrylics, or tanning beds. 30% Restocking FEE on all returns in resalable condition.

Orders will take 1-3 weeks to receive.

If there is any issue with your order you must notify us within (5) days of receipt of your order for any replacement / refund.

We also sell NEW Solar Wave tanning beds. Purchase a New Solar Wave tanning bed HERE

DISCLAIMER:
The manufacturer reserves the right to make reasonable adjustments or substitutions at their discretion for refinements that improve the quality, appearance, and performance of the product.